Privacy Policy
Last updated: October 2026
24HRS Lockdown Group Ltd, trading as 24HRS LOCKDOWN London, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit 24hourslockdownlondon.com, contact us, request a quotation, submit a testimonial or use our security services.
1. Who We Are
24HRS Lockdown Group Ltd
Trading as: 24HRS LOCKDOWN London
Company number: [INSERT COMPANY NUMBER]
Registered office: [INSERT REGISTERED OFFICE]
Email: info@24hrslockdown.co.uk
Telephone: [INSERT TELEPHONE NUMBER]
For data protection purposes, 24HRS Lockdown Group Ltd is the controller of personal information collected through this website and through our direct business relationships.
2. Personal Information We May Collect
Depending on how you interact with us, we may collect information including:
- your name;
- email address;
- telephone number;
- home, business or event address;
- company or organisation name;
- information contained in an enquiry or quote request;
- dates, locations and times relating to a security requirement;
- information about the type of security service requested;
- correspondence between you and our team;
- payment and billing information where applicable;
- testimonials, feedback or reviews;
- technical information such as IP address, device type and browser information;
- website usage and cookie information.
For security assignments, we may also need additional information necessary to plan or provide the service.
This could include information about schedules, access arrangements, locations, guests, staff, known risks or other details relevant to the assignment.
3. How We Collect Your Information
We may collect personal information when you:
- complete a contact form;
- request a quotation;
- call or email us;
- submit a testimonial;
- make a booking;
- enter into a service agreement with us;
- communicate with our staff;
- use our website;
- consent to cookies or analytics technologies.
We may also receive information from organisations or individuals acting on your behalf, such as event organisers, companies, family offices, venues or other authorised representatives.
4. Why We Use Your Personal Information
We may use personal information to:
- respond to enquiries;
- prepare quotations;
- assess security requirements;
- plan security assignments;
- communicate with clients;
- manage bookings;
- provide security services;
- process payments;
- maintain business and financial records;
- respond to complaints or disputes;
- manage testimonials and reviews;
- improve our website and services;
- maintain website security;
- comply with legal or regulatory obligations.
5. Our Lawful Bases
Depending on the circumstances, we may process personal information because:
Contract
Processing is necessary to provide a quotation, enter into a contract or deliver security services.
Legitimate interests
We may process information where reasonably necessary to operate and protect our business, respond to enquiries, improve our services, prevent misuse or maintain records.
Where we rely on legitimate interests, we consider whether those interests are balanced against your rights and interests.
Legal obligation
We may process information where required by law, regulation, taxation, accounting or other legal obligations.
Consent
Where required, we may rely on your consent, for example for certain marketing communications, testimonials or non-essential cookies.
Where consent is the lawful basis, you may withdraw it at any time. ICO guidance requires organisations to explain their lawful basis and legitimate interests where relevant. ICO
6. Security-Sensitive Information
Because of the nature of our services, some enquiries or assignments may involve confidential or security-sensitive information relating to:
- private residences;
- personal movements;
- travel arrangements;
- event locations;
- access arrangements;
- security vulnerabilities;
- high-profile individuals;
- private business activity.
We aim to limit access to such information to personnel who reasonably require it for legitimate business or operational purposes.
Clients should avoid sending unnecessary sensitive information through general website forms.
7. Who We May Share Information With
Where necessary, personal information may be shared with:
- authorised employees and security personnel;
- contractors or subcontractors involved in delivering an assignment;
- professional advisers;
- accountants;
- insurers;
- payment processors;
- IT and hosting providers;
- website and email service providers;
- analytics or technical service providers;
- government authorities or law enforcement where legally required.
We do not sell personal information.
Where service providers process personal information on our behalf, we aim to use appropriate contractual and security arrangements.
8. International Data Transfers
Some technology, website, analytics, hosting or communication providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we aim to ensure that appropriate safeguards are used where required by applicable data protection law.
Our final privacy notice should identify relevant overseas transfers and safeguards where applicable. The ICO specifically requires organisations to explain applicable international transfers and safeguards. ICO
9. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, contractual and operational requirements.
Retention periods may vary depending on the information.
For example:
- general enquiries may be retained for a reasonable period after the enquiry closes;
- client and assignment records may be retained for longer where necessary for contractual, insurance or legal purposes;
- accounting records may be retained for periods required by law;
- published testimonials may remain on the website until removed or no longer required;
- cookie information is retained according to the duration of the relevant cookie.
ICO guidance requires either a retention period or an explanation of how that period is determined. ICO
10. Testimonials and Reviews
If you submit a testimonial or review, we may publish the testimonial on our website or marketing materials where you have given permission.
We may publish:
- your name;
- company or position where supplied and appropriate;
- testimonial text;
- relevant service category.
We will not publish your email address unless you have specifically agreed to this.
You may contact us if you wish to discuss the removal or amendment of a published testimonial.
11. Marketing Communications
We may contact existing or prospective clients about relevant services where permitted by law.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing communications at any time.
Different rules may apply depending on the type of marketing and relationship involved; where PECR requires consent, the ICO notes that consent is generally also the appropriate UK GDPR basis for that marketing activity. ICO
12. Cookies and Analytics
Our website may use cookies and similar technologies.
Some cookies are strictly necessary for the website to operate. Others may be used for analytics, performance, preferences or marketing.
Non-essential cookies should not be placed until appropriate consent has been obtained. Please see our Cookie Policy for more information. ICO
13. How We Protect Personal Information
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- loss;
- misuse;
- alteration;
- disclosure;
- destruction.
Access to personal information is limited where reasonably appropriate to personnel and providers who require it for legitimate purposes.
However, no online system can be guaranteed to be completely secure.
14. Your Data Protection Rights
Depending on the circumstances, you may have rights including:
- the right to access your personal information;
- the right to correct inaccurate information;
- the right to request deletion;
- the right to restrict processing;
- the right to object to certain processing;
- the right to data portability in certain situations;
- the right to withdraw consent where processing is based on consent.
Not all rights apply in every situation.
To exercise a right, contact:
We may need to verify your identity before acting on a request.
15. Your Right to Object
You may have the right to object to processing based on legitimate interests and to certain forms of direct marketing.
Where required by law, we will stop processing unless we have a lawful reason to continue.
The ICO specifically requires the right to object to be brought clearly to people’s attention. ICO
16. Complaints
If you have concerns about how we handle your information, please contact us first so we can try to resolve the matter.
You may also complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
ICO guidance says privacy notices should explain how individuals can make a complaint. ICO
17. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites. You should review their own privacy policies before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most recent version will be published on this page together with the date it was last updated.
19. Contact Us
For questions about this Privacy Policy or how we use personal information, contact:
24HRS Lockdown Group Ltd
24HRS LOCKDOWN London
Email: info@24hrslockdown.co.uk
Telephone: [INSERT TELEPHONE NUMBER]
Registered office: [INSERT ADDRESS]