Terms & Conditions
Last updated: October 2026
These Terms & Conditions govern your use of the website operated by 24HRS Lockdown Group Ltd, trading as 24HRS LOCKDOWN London, available at 24hourslockdownlondon.com.
By using this website, submitting an enquiry, requesting a quotation or otherwise interacting with the website, you agree to these Terms & Conditions.
1. About Us
This website is operated by:
24HRS Lockdown Group Ltd
Trading as: 24HRS LOCKDOWN London
Company number: [INSERT COMPANY NUMBER]
Registered office: [INSERT REGISTERED OFFICE ADDRESS]
Email: info@24hrslockdown.co.uk
Telephone: [INSERT TELEPHONE NUMBER]
24HRS LOCKDOWN London provides professional security services, including close protection, residential security, commercial security, event security, SIA security guarding, door supervision, K9 security and related security services.
2. Use of This Website
You may use this website for lawful purposes only.
You must not use the website:
- in any way that breaches applicable law or regulation;
- to transmit malicious software, viruses or harmful code;
- to attempt unauthorised access to the website, server or related systems;
- to interfere with the normal operation or security of the website;
- to submit false, misleading, fraudulent or abusive enquiries;
- to copy, reproduce or exploit website content without permission.
We reserve the right to restrict or block access to the website where misuse is suspected.
3. Website Information
We aim to ensure that information published on this website is accurate and kept reasonably up to date.
However, website content is provided for general information only and should not be treated as a guarantee that a particular service, security arrangement, member of personnel or deployment will be available.
Security requirements vary depending on factors including location, risk level, client requirements, staffing, timing and the nature of the assignment.
A final service arrangement will only be confirmed once agreed separately between 24HRS Lockdown Group Ltd and the client.
4. Security Services
Information on this website describing our services is intended to provide a general overview.
Services may include, but are not limited to:
- Close Protection
- Residential Security
- Commercial Security
- Event Security
- SIA Security Guarding
- Door Supervisors
- K9 Security and Dog Units
- Mobile Patrols
- Access Control
- CCTV and security-related services
The exact scope of any assignment will depend on the agreed quotation, booking confirmation, written agreement or service contract.
Where a security activity requires SIA licensing, appropriately licensed personnel will be assigned to perform the relevant role.
5. Enquiries and Quotations
Submitting an enquiry through this website does not create a contract between you and 24HRS Lockdown Group Ltd.
Any quotation we provide may be based on information supplied by the client and may be subject to:
- availability;
- location;
- dates and hours required;
- number of personnel;
- risk assessment;
- travel or accommodation requirements;
- specialist equipment;
- K9 requirements;
- changes to the assignment;
- additional client requirements.
Unless otherwise stated in writing, quotations are not guaranteed indefinitely and may be revised where the scope of the work changes.
A booking is only confirmed once the required acceptance, documentation and any applicable payment or deposit requirements have been completed.
6. Prices and Payment
Prices displayed on the website, if any, are indicative unless expressly stated otherwise.
Final pricing will be confirmed through a quotation, booking confirmation or written agreement.
Additional charges may apply where an assignment changes after confirmation, including changes to:
- hours;
- staffing requirements;
- location;
- travel;
- accommodation;
- risk level;
- equipment;
- vehicle requirements;
- specialist services.
Detailed payment and cancellation terms may be provided separately as part of the service agreement.
7. Cancellations and Changes
Cancellation and amendment terms for booked security services will be set out in the quotation, booking confirmation or service agreement applicable to that assignment.
Clients should notify us as soon as possible if dates, times, locations or security requirements change.
We reserve the right to amend staffing or operational arrangements where reasonably necessary to maintain safety, legal compliance or effective service delivery.
8. Client Responsibilities
Where security services are booked, clients may be required to provide accurate information relevant to the assignment.
This may include:
- site details;
- access arrangements;
- schedules;
- guest or attendee information where appropriate;
- known risks;
- venue requirements;
- emergency contacts;
- relevant restrictions;
- other information reasonably required for planning.
24HRS Lockdown Group Ltd cannot be responsible for problems arising from materially inaccurate or incomplete information supplied by the client.
9. No Guarantee of Prevention
Professional security services are intended to reduce risk and provide appropriate protection based on the agreed assignment.
However, no security provider can guarantee that crime, loss, damage, disruption, injury or other incidents will never occur.
Nothing on this website should be interpreted as guaranteeing a particular security outcome.
10. Testimonials and Reviews
Where clients submit testimonials, reviews or feedback through the website or directly to us, they confirm that the information provided reflects their genuine experience.
By submitting a testimonial for publication, you grant 24HRS Lockdown Group Ltd permission to reproduce, edit for length or formatting, and display the testimonial on our website or marketing materials.
We will not publish a client’s email address as part of a testimonial without permission.
We reserve the right not to publish reviews that contain unlawful, abusive, defamatory, misleading or inappropriate material.
11. High-Profile Clients and Previous Assignments
References to previous clients, high-profile individuals, events or assignments are intended to describe our experience.
Unless explicitly stated, such references should not be interpreted as an endorsement of 24HRS LOCKDOWN London by the person or organisation named.
We aim to present information regarding previous assignments accurately and responsibly.
12. Intellectual Property
Unless otherwise stated, all website content is owned by or licensed to 24HRS Lockdown Group Ltd.
This includes:
- text;
- branding;
- logos;
- graphics;
- website design;
- photographs;
- videos;
- layouts;
- downloadable materials.
You may view and use the website for personal or legitimate business enquiry purposes.
You must not reproduce, republish, sell, distribute or commercially exploit website content without prior written permission.
13. Images and Media
Images used on the website may include:
- photographs from genuine assignments;
- licensed photography;
- promotional imagery;
- illustrative or digitally created images.
Where an image is illustrative, it should not be interpreted as evidence that the specific person, property, organisation or location shown is a client of 24HRS Lockdown Group Ltd.
14. External Links
This website may contain links to third-party websites.
We are not responsible for the availability, security, accuracy or content of third-party websites.
The inclusion of an external link does not necessarily imply endorsement.
15. Website Availability
We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted access.
The website may occasionally be unavailable due to:
- maintenance;
- hosting issues;
- software updates;
- technical faults;
- security incidents;
- circumstances outside our reasonable control.
We may modify, suspend or withdraw parts of the website without notice.
16. Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
To the extent permitted by law, 24HRS Lockdown Group Ltd will not be responsible for losses arising solely from reliance on general information published on this website.
Specific liability arrangements relating to security assignments may be governed by separate contractual terms agreed with the client.
For consumer customers, nothing in these terms is intended to remove rights that cannot legally be excluded. UK consumer contract terms must be fair and transparent. GOV.UK
17. Privacy and Personal Data
Personal information submitted through this website is handled in accordance with our Privacy Policy.
This may include information submitted through:
- contact forms;
- quote requests;
- testimonial forms;
- telephone enquiries;
- email enquiries;
- booking-related communications.
Businesses processing personal information generally need to provide users with clear information about why their data is processed, how long it is retained and who it may be shared with. ICO
Please refer to our Privacy Policy for further information.
18. Cookies
This website may use cookies and similar technologies for functionality, analytics and website performance.
Where non-essential cookies are used, visitors should be provided with appropriate information and consent options. ICO
Please refer to our Cookie Policy for further information.
19. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any revised version will be published on this page with an updated revision date.
Continued use of the website following an update will constitute acceptance of the revised website terms.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute relating to the use of this website will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights that apply to consumers.
21. Contact Us
If you have any questions about these Terms & Conditions, please contact:
24HRS Lockdown Group Ltd
24HRS LOCKDOWN London
Email: info@24hrslockdown.co.uk
Telephone: [INSERT TELEPHONE NUMBER]
Registered office: [INSERT REGISTERED OFFICE ADDRESS]